What Delivery Options are available?
Portland Fir only sells and delivers within the United Kingdom. We offer FREE shipping for all the United Kingdom. The transit time will depend on the distance between the Portland Fir Warehouse and the delivery destination.
Under normal circumstances, for mainland United Kingdom, the transport time is expected to be between 3 and 7 working days.
For Northern Ireland, Channel Islands and Scottish Islands, the expected transit time is between 5 and 7 working days.
Due to covid-19 and the unprecedented demand for online shopping during this period, our delivery partners are currently processing a high volume of packages. Some deliveries may experience delays. We expect transit time to take 5 - 10 working or longer. However, we recommend monitoring your tracking number for delivery updates.
Rest assured, we are working to get your Portland Fir tree to you as soon as possible.
When will my order be shipped?
All orders received between Monday and Friday will be processed and leave the Portland Fir warehouse within 24 hours.
Orders received between on weekends (Friday - Sunday) will be processed and leave our warehouse the next business day. Total transit time from our warehouse may take from 2-7 days depending on your delivery address. Please note, in certain circumstances, the above timeline may change. This would be beyond our control.
When can I expect my order to arrive?
On average, our products will arrive between 1-7 business days which is dependent on your delivery address. We aim to dispatch your order as quickly as possible. To receive your Portland Fir tree by Christmas Eve, please make sure to order before the 20th of December.
Based on your location, you should confirm your order by the dates shown below to receive your tree with free delivery by the 24th December:
- Mainland United Kingdom: order by 20th December
- Northern Ireland, Scotland and the Channel Islands: order by 17 December
Please note, orders made after 11:00am GMT on the 21st of December will only be processed and subsequently delivered from 27 December onwards due to warehouse closure. Orders made around 30-31 December may also experience slight delays due to warehouse closure on New Year's Day.
Should I expect to pay any Delivery Charges?
No, Portland Fir provides Free Delivery on all products.
Can I delay my shipment to a certain date?
We do not offer a delayed delivery option at this time.
Delivery to PO Boxes
We currently are unable to ship to PO boxes. Please supply a physical mailing address when filling out your delivery information.
My package was lost or damaged during shipment. What can I do?
Damaged Package Please contact us within 7 days of receipt of a damaged package with a complete description of the damage. We will send our courier provider to collect the damaged packages for inspection. As long as the damaged item is still in stock, we will send a replacement item.
Kindly contact us if you have not received your package past your expected delivery date. If you never received your order but your tracking number states your order is complete please contact our customer support to assist.
Part of my order is missing.
In this instance, we recommend that you first use your tracking number to check the shipping company is yet to deliver the item. If the status of the order is marked 'Delivered', please contact our customer support to assist you in locating the missing item/s.
My product is missing parts.
In this instance, we recommend that you check with the shipper to confirm that all your items were delivered. If your packages each show a status of 'delivered', please contact our Customer Support to assist you.
I received the wrong product.
If you believe we have made a mistake a sent you the wrong product, please contact Customer Support within 72 hours of receiving the product and we will assist you.